MANAGEMENT
Course Name Length
Business Ethics………………………………………………………………………….60
hours
Business Problem
Solving……………………………………………………………...40
hours
Interviewing Skills………………………………………………………………………..8 hours
Organizational
Behavior………………………………………………………………...60
hours
Ethical business practices are essential to all organizations' success. Learn to identify ethical dilemmas in business and develop a decision-making process to manage them.
Objectives:
¨
Define business
ethics, balance personal values and organizational ethics, and follow a process
for making good decisions when ethical dilemmas arise.
¨
Identify criteria for
whistle blowing, the risks associated with it, and when and how to blow the
whistle.
¨
Identify the
characteristics of ethical management, handle common human resource issues, and
address ethical dilemmas raised by subordinates.
¨
Recognize and prevent
unethical behavior, conduct an intervention meeting, and promote ethical
behavior in the workplace.
¨ Identify the types of ethical issues that arise in various functional areas, promote and maintain ethical principles, develop a corporate code of ethics, execute an internal audit, and identify and balance corporate social responsibilities.
You will learn about the need for problem solving, the ineffective responses to problems, and the elements of an effective solution. This course provides a description of the skills that effective problem solvers possess. By applying the information in this program, students will be able to avoid inappropriate responses to problems, identify types of problem solvers, and overcome barriers to problem solving. This course covers the three phases of the problem-solving process and how to complete each phase. Students will be able to identify a problem's root causes, develop and implement an effective solution, and track the success of your solution. Additionally, this course provides students with processes and guidelines for both quantitative and qualitative analysis techniques. Students will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Students will know their responsibilities as a team leader, be able to conduct an effective team meeting, motivate team members, and communicate effectively.
Objectives:
¨
Avoid an inadequate
response to a problem.
¨
Select the information
that you should know about a problem.
¨
Ask appropriate
questions when problem solving.
¨
Identify the elements
of an effective solution.
¨
Select an effective solution.
¨
Overcome barriers to
solving problems
¨
Identify the
characteristics of effective solution criteria.
¨
Complete the three
phases of the problem-solving process.
¨
Generate solution
options.
¨
Select the best
solution.
¨
Complete a
problem-solving document.
¨
Implement a solution
¨
Communicate change to
employees affected by a solution.
¨
Avoid errors in
reasoning.
¨
Correctly calculate a pay back period.
¨
Apply the three
outcomes method.
¨
Complete the steps for
creative thinking.
¨
Sequence the steps for
mind mapping.
¨
Match problem-solving
barriers to their solutions.
¨
Overcome barriers of
problem-solving teams.
¨
Conduct a meeting.
¨
Motivate a team
member.
¨
Follow guidelines for
effective communication.
¨
Manage conflict within
your problem-solving team.
Getting the right employees for
your organization is key. Identify the benefits of
interviewing skills and the various types of interviews. Learn the steps
involved in writing and finalizing the success factors for a position. The
open, modular-style manual is design for quick scanning in the classroom, and
is filled with interactive exercises that will allow students to explore the
complexities of Interviewing Skills.
Objectives:
¨ Handle an interview by developing an understanding of the various types of candidates, conduct an interview by following a specific structure, and use effective communication techniques when interviewing.
¨ Identify the types of bias, the steps involved in evaluating a candidate, and several criteria for ranking candidates.
¨ List the provisions outlined by EEO and identify appropriate and inappropriate questions, including those that are not permissible according to the law.
¨
Define disability; identify the questions that
are prohibited by the
Learn how to
identify the ways in which power and politics are used in an organization, and
the impact of leadership on organizational behavior. Learn about organizational
behavior and how individual, group and, organizational structures affect
organizational behavior.
Objectives:
¨
Identify the
fundamentals of organizational behavior, the types of communication and power
in an organization, and examine how they affect organizational behavior.
¨
Identify the
individual characteristics that affect organizational behavior, and the factors
that drive individual behavior.
¨
Identify the ways in
which power and politics are used in an organization, and the impact of
leadership on organizational behavior.
¨ Identify the elements and types of organizational structure and their effect on organizational behavior, individuals, and groups.